Smart Strategies for Developing Business Models and Sustaining Competitive Advantage
In today's fast-moving global economy, competitive advantage is not eternal. Companies must constantly rethink how they deliver value to their customers. Here are three practical suggestions to help organizations stay at the front of the pack:
1. Challenge Old Assumptions
Xerox developed much of the fundamental digital accessories—Ethernet, the mouse, laser printing, interactive digital displays; Bill Gates famously said to Steve Jobs about their rival innovations, "I think it's more like we both had this rich neighbour named Xerox, and I broke into his house to steal the TV set and found out that you had already stolen it". But Xerox's business model was so rigid that they let these slip through their fingers. Many businesses fail to innovate because they rely too heavily on outdated mental models. Leaders should actively question how their current business model creates value—and whether that model still makes sense in today’s environment. Asking “What if?” and engaging diverse teams in rethinking customer needs and value creation can reveal new paths to growth.
2. Build Flexibility into the Business Model
Rigid structures and overly fixed roles make it hard to pivot. Companies that create adaptable systems, such as modular offerings, digital platforms, or decentralized partnerships, are better positioned to respond to market shifts. Flexibility enables faster experimentation with new revenue streams, customer engagement tactics, and delivery methods.
3. Focus on Strategic Capabilities, Not Just Strategy
It’s not just about choosing the right strategy; it’s about being able to execute and evolve it. That means investing in people, culture, and collaborative tools that allow teams to sense changes, test ideas, and implement adjustments in real time. Firms with these dynamic capabilities are more likely to sustain competitive advantage.
In short, sustaining success requires companies to rethink not just what they offer, but how they operate—and stay open to continuous reinvention.
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